To help improve response rates and keep conversations tidy, we're introducing automated follow-up and resolution features.
How it works
Auto Nudge at 1 hour: An automatic follow-up nudge will be sent after 1 hour for any inbox conversations that remain open (not resolved).
Auto Resolve at 1 hour 30 minutes: The conversation will be automatically resolved after 1 hour 30 minutes if there's no response.
The default duration is currently fixed, but will be customizable soon.
This initial default message template will be used: 'Just following up on our conversation to ensure you have everything you need. Please let me know if you'd like to proceed or if there is anything else I can clarify for you.' This message is editable, so you may customise it.
To access the Conversation resolution settings, go to AI Agents → Coordinating Agent → Scroll down to Conversation resolution → Turn On/Off the toggle button.